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Delivery & Returns

We aim to dispatch orders within two to three working days. Any delivery time quoted are approximates, Kidzkingdom store will not be responsible for delays caused to deliveries.

If you fail to take delivery of Goods or give inadequate delivery instructions, we reserve the right to charge you for additional shipping and any other costs we incur to get the goods to you.

Working days are defined as Monday - Friday (excluding Bank and Public holidays)

Express Delivery to Mainland Uk at £4.99 for small parcels received by 2.00pm

For Bulker parcels the shipping cost is £7.99

Express orders are sent via Roya Mail 1st class  and usually arrive within 1 - 2 days

Special Home Delivery  by Taxi

Should the need arise for you to receive your order immediately or you will like your orders delivered directly to your home, simply select Home Delivery option as the "shipping Method" during checkout and add a note to your order. Please make sure your contact details are correct. Taxi delivery will Cost £50.00 . 

Important Delivery Terms

Please note that orders placed on a Friday may not be delivered untill the following Monday

Orders cut off for all delivery services is 2.00pm (UK time). Orders placed after 2.00pm will be treated for the Purposes of delivery as having been placed the next working day.

Working days are defined a Monday - Friday (excluding Bank and Public Holidays)

Any items damaged in transit or any discrepancies with orders must be reported within 2 days of receipt, so please check your delivery on arrival.

Delivery will b through Royal Mail.

If you have any Questions about our delivery Terms, Please Contat us on 07956813466 or email us at Kidzkingdomstore@gmail.com

RETURNS

We hope that you are 100% satisfied with your purchase, however we understand that a return is sometimes necessary.  At Beehive Toy Factory we offer a 30 day ‘No Quibble’ refund guarantee.  Our Returns Policy is detailed below.

Returning an Item       

If you’re unhappy with your purchase, please let us know. Unless faulty, you must notify us within 7 days of receiving your order and return the item(s) to us within 14 days of receiving the order. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.To be eligible for a return, your items must be unused and in same condition that you received it, Items must be returned in perfect resalable condition and in original packaging

Several types of goods are exempt from being returned, perishable goods such as food, flowers, sweets, baby clothing, CD, DVD, etc please note the list is non exhaustive. Any item not in its original condition, is damaged or missing parts on items for reasons not due to our error/ any item that is returned more than 14 ays after delivery..

You also have the right to cancel your order with us within the 14 days cancellation period. Full details of your cancellation rights can be found in our terms and conditions.

Refunds if applicable

Once we have received and checked your return, we will notify you by email that we have received your item and confirm whether your refund request has been approved or rejected. If approved, your refund will be processed and a credit will automatically be applied to your credit/debit card or original method of payment, within some days.  

Late/Missing Refunds

If you havent received a refund yet, please first check  your bank account or contact your credit card company, as it may take some time before your refund is officially posted. Secondly you may need to contact your bank as there is often a processing time before a refund is posted this may vary frm bank to bank.

Having done all this and you still havent received your refund please contact us at kidzkingdomstore@gmail.com

Sales Items

Unfortunately we cannot refund Items on Sale, but only regular items.

Exchanges (if Applicable) an item for the same item please send us an email at kidzkingdomstore@gmail.com and we will confirm the return address to send your item.

We only replace items if they are defective or damaged, if you need to exchange

Our Returns Policy does not affect your Statutory Rights.