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Frequently Asked Questions

1. Can I include a personalised message in my hamper?

Yes, you can. If you are purchasing online through our website, you will need to enter your personalised message in the gift message box just above the ‘Place order’ button on the checkout page. If you are ordering by email or telephone let our member of staff know you want a personalised message included and we will get this done.

2. Can you help with large corporate orders?

Yes, we are happy to cater to corporate services. Please check our bespoke hamper page for more information or call up on 07956813466 to order. 

3. Can I order a bespoke hamper?

Yes, you can. Visit our bespoke hampers page to view our selection of available bespoke hamper. However, if you need a custom hamper made, please fill out  the bespoke hamper form or contact us at kidzkingdomstore@gmail.com or 07956813466.

4. What information will I need to provide when requesting custom/bespoke hampers?

We will need the to know your estimated budget per hamper, number of hampers, expected delivery date, name and address of recipients, payment details and any gift message you want included.

5. Is it possible to order over the phone or by email?

If you encounter any difficulties whilst ordering on our website, please call us on 07956813466.and we will be happy to offer assistance over the phone alternatively you can send us an email to kidzkingdomstore@gmail.com

6. Can you deliver to overseas addresses?

Unfortunately, we currently only deliver to UK addresses

7. What are your delivery options and charges /return Policy ?

Click here to visit our delivery page for more information

8. What if I need to cancel my order?

Due to the nature of the business, cancellations can only be made 12 hours after purchase.

9. What if the recipient missed the delivery?

Courier companies leave a with contact details and instructions for the recipient to arrange re-delivery. If the recipient does not receive a response, the parcel will be returned to us and we will notify the buyer and may try to redeliver at the buyers cost.

10 Do you give ideas on  chlidren's learning and Development?

Yes we do. check our blog page where we provide information to parents/ carers on how to extend children's learning with our toys and hampers.

11 Do you provide gift bags for children's parties ?

Yes we do,Please check our Bespoke hamper page for more information or fill out our bespoke request form, you can send us an email at Kidzkingdomstore@gmail.com or call us on 07956813466

12 Can I send an item as a gift?

If you are ordering a gift for delivery direct to the recipient, Please add a note to your order letting us know. we will email your order invoice to you.

Please note if you cannot find  the answer to your question on this page please contact us on 07956813466 and we will be happy to help alternatively you can email us at kidzkingdomstore@gmail.com